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Pricing Policy

Our Franchisees are the best in the business and will be delighted to provide you with a firm quotation when you call. Our clients tell us that they are very comfortable with this policy rather than a flimsy estimate or a hard sell approach. All of our franchisees have been trained to ISO 9001 standards.

Your quote will be all inclusive… no hidden extras or ‘add-ons’ and will be based on the information you give when you call.

All inclusive means that all labour, materials and full insurance cover is included. (Travelling well outside a franchisee’s territory may be charged for).

Costings for the Ovenu service vary throughout the UK so it would not be right or proper to mis-lead you by suggesting that the fee is the same all over the country. Many factors determine the overall cost of the service so please speak to your local technician for a free quotation. Simply call free on 0800 140 9800 to be connected to your nearest franchisee.

Are we the cheapest?

Probably not as we put a huge emphasis on quality, punctuality and overall service. Our aim is to deliver the best possible value to you so you can rest assured that booking with us will give you total peace of mind.

Our Guarantees to you…

• A prompt response to your enquiry.
• An all inclusive quotation based on the information you supply.
• Punctuality, courtesy and quality at your home.
• Only Ovenu bespoke caustic soda-free products used both inside and outside ‘on the van’.
• ISO standard, fully trained technicians.
• A cheerful smile!

British Franchise Association full member

We are also proud to be a full member of the British Franchise Association and details of membership criteria can be found on the British Franchise Association website.

Cancellation and Reschedule Policy

We appreciate that there are times when an appointment needs to be re-arranged, postponed or, in exceptional circumstances, cancelled. Please note our fees below to cover costs in these circumstances.

Where an appointment is rescheduled and we have received at least 48 hrs notice, there is no fee payable. Notification within 36 hrs will attract a 10% of the booked work fee and rescheduled appointments where we are notified on the day that works are diaried to be undertaken will attract a 25% of the booked work fee.

In cases when works are cancelled and not rescheduled, the following policy applies. There is no fee if we are given in excess of 48 hours notice. Cancellation notification within 36 hrs of a diaried appointment will attract a 50% of the booked work fee and cancellation notification on the day that an appointment is booked will attract a 100% fee.

Please note that the above policy is at the discretion of all Ovenu franchise owners.

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