Frequently Asked Questions

Our comprehensive FAQs section aims to answer any questions you may have about Ovenu as a company and the services we offer. We’ve also included general topical questions we are asked a lot, so you have the opportunity to gather as much information as possible before you book a professional oven clean.

Whether you want to know about the training our staff have, if we can clean your self-cleaning oven or how to book an appointment, we’ve got everything covered in this section.

Remember, if you have any unanswered questions, please don’t hesitate to get in contact with our Head Office who will be able to assist further. You can email them at enquiries@ovenu.co.uk.

Who are Ovenu?

Ovenu is a rapidly developing and established global network of domestic oven cleaning, oven valeting and oven detailing specialists.

Where does Ovenu operate?

Ovenu currently operate throughout the UK, North America, Australia, France and Spain.

How long has Ovenu been operating?

The Ovenu brand was started in the UK in 1993 and started operating early in 1994.

Why should I use Ovenu for my oven cleaning?

With all the Ovenu network members you will get the best value for money oven cleaning service available. You and your home will be treated with the utmost respect and the end results will be superb.

What can Ovenu do that I can’t do myself?

Simply put, Ovenu will provide the ultimate oven cleaning experience for you leaving you free to enjoy your leisure time doing what you would rather do.

What oven cleaning products do Ovenu use?

All Ovenu technicians only use Ovenu brand products. These products are totally caustic-soda free and have been developed over the years to produce outstanding results.

Can I buy Ovenu products?

Our technicians are not contractually allowed to retail Ovenu brand products. They do however market environmentally friendly oven liners, cleaning cloths and sponges. These items are totally chemical free and work with just water.

Can Ovenu clean ‘self-cleaning’ ovens?

Yes indeed as Ovenu products are designed to cope with all oven types. Many ovens have self-clean interiors and/or liners. These coatings are designed to burn off debris but many of these ovens do not reach a high enough temperature to produce the required result. Many liners therefore ‘hide’ the grease and fat behind them that can be a cause of fire. Your Ovenu technician will clean behind these items for you and therefore remove the potential fire risk especially around the main heating element.

What’s the difference between oven cleaning and oven valeting?

The main difference is time. Oven cleaning generally only involves cleaning what is visible. A bit like putting the car through a car wash. Oven valeting, like car valeting, is more involved as it requires cleaning the areas you do see on a daily basis AND the areas that you don’t such as behind the liners etc. This naturally takes longer and this will be reflected in the fee.

Does oven valeting cost a lot more than merely oven cleaning?

No, not really. What does need to be taken into account is that oven valeting will leave the oven spotless on the first visit. Oven cleaning won’t reach the same standard. This may mean that your oven will need ‘cleaning’ twice or even three times to get somewhere near the standard that Ovenu achieve first time. So although the fee for perfection will be higher, your oven won’t need a second or third treatment so quickly. This in turn means that oven valeting will actually cost LESS in the medium to long term!!

Are all Ovenu technicians fully insured?

Yes. All Ovenu technicians carry full insurance cover. This cover extends beyond 3rd party and public liability. The items that we are cleaning and valeting are also covered for your total peace of mind.

What oven cleaning training have your people had?

All Ovenu training is carried out at our Head Office. The training course is the finest in the industry and all aspects are covered during a week- long course. You can therefore be assured that all oven cleaning and valeting work undertaken will be of the highest quality and performed by a fully trained specialist.

Why should I use a franchised oven cleaning service?

The answer to this is in three main parts. Quality, value and service. All Ovenu franchisees own their own businesses under the ‘umbrella’ of the main company. This ensures that quality is always maintained throughout the network. The best value is also maintained as all franchisees can adjust their pricing to the local area in which they operate. The optimum level of service is achieved as all the Ovenu operators would like to see their clients on a regular basis. In the event that client satisfaction falls below par, there is a franchisor available to remedy the situation should this be required.

What is the BFA?

The BFA is the British Franchise Association. Ovenu are full members. This membership is an accreditation and NOT a badge that can be bought for a few pounds over the internet ! Full membership demonstrates to the industry and to the public that the highest levels of moral and ethical working practices are met and adhered to.

What other items can Ovenu clean

We also clean and valet gas and electric hobs, extractor hoods, microwave ovens and quality BBQs. We also offer a vast selection of traditional stove services like of Aga Cleaning, Rayburn and ‘Range style’ ovens and cookers valeting.

Do your operators carry spares?

Yes. All our Ovenu technicians carry replacement lamps, universal seals and a good selection of extractor hood filters. If we don’t have what you need on the van, simply ask your operator if he/she can source the parts you are looking for.

Are Ovenu recommended by manufacturers?

Yes. Ovenu are recommended directly by Lacanche, referred by Britannia and highly recommended to clean and valet the Outback range of quality barbeques. Falcon products also recommend the Ovenu service to clients prior to fitting their range of high quality oven liners.

Who else recommends the Ovenu service?

Ovenu are also recommended by numerous domestic cleaning companies, the military, property management companies, service engineers, estate agents etc.

How often will my oven need professionally valeting?

This really does depend on how often the oven is used and what is cooked in it. An oven that is regularly used to cook fatty meats will need more regular visits than an oven that is perhaps used once a week to warm through ‘ready meals’. Many clients use the Ovenu service twice a year but this is by no means ‘standard’. We will be there when you need us again and we will write to you once or twice a year to remind you of the date of our last visit. Your Ovenu technician will give you quality advice about repeat visits when at your premises. Please remember that the Ovenu process will get the job done properly first time so a repeat ‘oven cleaning’ visit in the next week or two won’t be needed!!

How do I book an appointment?

This should be really easy. Either call our National Number on the main Ovenu web-site front page, call your local technician directly or send an e-mail to either your local technician or Head Office. Your local technician will respond to your valued enquiry as quickly as possible by telephone to arrange a mutually convenient time to carry out the oven cleaning and oven valeting work that you specify.

How does your 0800 number work?

This number will identify the telephone STD code that you are ringing from and direct the call to your nearest technician or to Head Office if your area is not directly covered. Calls to this number are only charged at BT standard rate. To be connected to your nearest technician for work to be carried out at your home, please call from your home number rather from a work number that may be on a different STD code.

How to clean an induction hob?

Keeping your induction hob clean is a relatively simple task. You can help keep your hobs in good nick by avoiding dragging pans over the surface. Wiping down the glass surface after each use is also a good idea if you want to avoid accumulating grime and dirt on there. However, if you find that you’re contending with a lot of build-up then hot soapy water and a cloth will be able to get the job done in most cases. Ovenu can help keep your induction hobs maintained – contact us to find out more.

Does my AGA need cleaning?

Despite common belief, AGA ovens are not self-cleaning appliances. Although the consistent heat of an AGA does go some way to carbonising any spillages that might occur whilst cooking, at some point you will need to give your oven a thorough deep clean. Traditional oven cleaning chemicals should be avoided as they will damage the Vitreous Enamel surface of the AGA. Ovenu can clean your oven using approved products so that your AGA is operating at its best.

How do I clean a burnt or greasy oven tray?

As oven cleaning experts, we know that every part of your oven is susceptible to dirt and grease. The best way to tackle an oven tray that is mired in grease or burnt on filth is to use generous amounts of washing-up liquid and boiling water. Make sure to soak your tray for at least an hour before you tackle the scum with a scourer (use a soft sponge or cloth with non-stick surfaces). Get in touch with us today for a quote on a complete oven cleaning service.

How long does a professional oven clean take?

Professional oven cleans tend to take around 2 hours, depending on the size of your oven and if you want anything additional cleaned, such as the hobs.

What natural cleaning products are safe to clean my oven with?

Baking soda, vinegar, dish soap, lemon and water are all chemical-free products which you can use to clean your oven. All Ovenu products are also designed to have little or no impact on the environment.

How much does it cost to have my oven cleaned by Ovenu?

We pride ourselves on providing our customers with bespoke pricing meaning you will only ever pay a fair price for our services. To determine what we will charge, we consider elements such as the size of your oven, how many other items you’d like us to clean and the current state of those items.

What are the main reasons to book a professional oven clean?

We recommend the services of a professional oven clean in the following situations:
• Your oven is omitting smoke or a bad smell.
• There’s a build-up of grime which is not easily removed with household cleaning products.
• You’re moving out of your home or rented accommodation.
• You’re moving into a new home and want to start fresh.

Is it worth having a professional oven clean?

When it comes to professional oven cleaning, there are a few main points which we believe make it worth considering:
1. It means you don’t have to do it. Cleaning a dirty oven can be messy and time-consuming business if you try and tackle it yourself.
2. You will be left with a sparkling clean oven, no exceptions.
3. A professional clean will leave your oven looking like new, saving you money if you were considering replacing it.

What is your environmental policy?

Our products are designed to have little or no impact on the environment yet still be effective. We are also committed to ongoing research and development when it comes to using eco-friendly products.

Where can I see before and after oven cleaning photos?

You can view some of our before and after photos on our Facebook page.