Ovenu, the professional oven valeting firm, has achieved the internationally recognised ISO9001, for the fourth consecutive year becoming the only business in its sector to hold this important accreditation.
This independent assessment was conducted by the British Assessment Bureau a leading Certification Body and demonstrates Ovenu’s continuing commitment to customer service and quality in delivery.
Ovenu has now again earned the right to display the coveted British Assessment Bureau Quality Shield and ISO 9001 logo to demonstrate its conformance to the standard.
ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do and that they have a quality management system in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.
The ISO accreditation for Ovenu also sits within their franchise system. Having over 100 franchisees within the UK, the ISO 9001 certification ensures all franchisees are uniformly trained to the same standard which is not only essential for consumers but also for prospective franchisees who want to know proven management systems are in place.
Ovenu has shown that its key successes, which have proven so popular with householders, are its specialist valeting process, reliability and process controls.
The benefits of registration to the ISO9001 standard include:-
- Streamlining an organisation’s procedures.
- Bringing consistency to an organisation’s service delivery.
- Reducing cost and rework.
- Improving an organisation’s management practices.
- Enhanced status.
- Competitive advantage.
- Lower insurance premiums.
The Ovenu valeting process involves dismantling key components of an oven such as the door, interior panels, fan and shelves and placing them into design-registered equipment, which uses non-caustic products to clean the oven parts. The whole process takes around three hours and leaves the oven, hob and exterior in immaculate condition.
Rik Hellewell, Managing Director of Ovenu said, “We are particularly pleased to have achieved ISO9001 accreditation again as it underlines our commitment to our customers and our focus on quality. We are also unique in our industry sector having done so. Not many customers get to see their suppliers’ ‘back-office’ activities, this recognition demonstrates we can provide a quality solution from quotation to delivery.”