Ovenu Questionnaire Results

By on 28th February 2014 (updated: 10th March 2020) in Latest News

Online Survey

The Numbers Are In!

But first, let us start by saying a huge thank you to those who took part in our customer questionnaire, which has been running from December all the way to February this year.

The research project has proved invaluable and has allowed us here at Ovenu to collect a wealth of useful information, including:

  • The ranges of ovens that people own
  • How often cookers are cleaned
  • Why homeowners have opted for a professional cleaning service


The data we collected has been extremely enlightening, and will be used to help formulate many of our ideas going forward. It has also provided us with a great deal of insights into how we can improve your service from Ovenu.

We are really grateful for all of your input and wanted to share some of our findings with you in this article.

Oven Ranges

Early on in our study we asked our respondents what types of ovens they currently possess; with the large proportion being fan-assisted units.

As a direct result of this insight we are now looking to start producing a number of helpful guides to help you get the most out of your fan cooker.

 Oven Types

Our questionnaire then proceeded to ask how many of our participants owned a self-cleaning model. We found that around 40% of our respondents answered yes and that 60% of those with a self-cleaning oven had still opted for a professional service. This tells us that the majority of these owners would prefer to pay for an expert service that ensures that their stoves are scrubbed to the highest standard, over an oven that prides itself on being simple for homeowners to clean themselves.  .

Click here to find to discover the pitfalls of using a self-cleaning oven.

Frequency Of Cleaning

Later on in the study we discovered most respondents only have their oven professionally cleaned around every six months to a year. If you notice that your cooker has become rather unclean then don’t ignore it. A neglected and dirty oven can pose numerous hazards to your health and can have a significant impact on the quality of your cooking.

See the table below for a full breakdown of the responses.

 Frequency of Oven Cleaning

Read our post on the dangers of a dirty oven to find out more.

Why Choose A Professional Service?

Once we had established how often our survey entrants actually cleaned their ovens we then asked, “The last time it was cleaned, did you have your oven valeted professionally?”

Here were the answers.

 Ovens Valeted Professionally

As you can see over 60% of you answered yes, so we set out find why this was.

Our research discovered that the majority of answers centred around 3 core reasons:

  1. The oven was too dirty
  2. There is not enough time do it myself
  3. I trust a professional to clean it better than I could

It was great to see the impact of our outstanding team and their commitment to delivering a high level of service has meant that nearly 65% of our customers use this as a basis for choosing Ovenu’s services.

For more information about the answers we received please see the table below:

 Reasons For A Professional Service


Altogether, we could not be more pleased with the information gathered in the questionnaire. With the vast amount of results we received, we have now been able to identify a number of new areas where our services, help and advice can improve the conditions of your oven and that of your cooking. The research also uncovered a great deal of evidence that best demonstrates how happy our customers are with Ovenu’s valeting packages.

Although our survey has now finished, we would still love to hear your thoughts, so whether you already took part or not, feel free to head over to the Ovenu Facebook Page and let us know.

Rik Hellewell is the Founder & Managing Director of Ovenu and a member of the Approved Franchise Association. He established Ovenu in 1993, cleaning 4,000 ovens and proving his concept over five years before starting the franchise business. Since then he has helped over 200 franchisees achieve their dreams of running successful businesses of their own. Established for over 25 years, the Ovenu concept has proven successful across the UK, New Zealand, Australia and the USA.