Frequently Asked Questions

This should be really easy. Either call 0800 140 9800, call your local technician directly or send an e-mail to either your local technician or Head Office. Your local technician will respond to your valued enquiry as quickly as possible by telephone to arrange a mutually convenient time to carry out the oven cleaning and oven valeting work that you specify.

This number will identify the telephone STD code that you are ringing from and direct the call to your nearest technician or to Head Office if your area is not directly covered. Calls to this number are only charged at BT standard rate. To be connected to your nearest technician for work to be carried out at your home, please call from your home number rather from a work number that may be on a different STD code.

Yes. All Ovenu technicians carry full insurance cover. This cover extends beyond 3rd party and public liability. The items that we are cleaning and valeting are also covered for your total peace of mind.

Ovenu products are designed to cope with all oven types, including self-cleaning ovens. Self-clean interiors and/or liner coatings are designed to burn off debris but many of these ovens do not reach a high enough temperature to produce the required result. Many liners, therefore ‘hide’ the grease and fat behind them that can be a cause of fire. Your Ovenu technician will clean behind these items for you and therefore remove the potential fire risk, especially around the main heating element.

Professional oven cleans tend to take around 2 hours, depending on the size of your oven and if you want anything additional cleaned, such as the hobs.

The Ovenu brand was started in the UK in 1993 and started operating early in 1994.

Ovenu are recommended directly by Lacanche, referred by Britannia and highly recommended to clean and valet the Outback range of quality barbeques. Falcon products also recommend the Ovenu service to clients prior to fitting their range of high quality oven liners. Ovenu are also recommended by numerous domestic cleaning companies, the military, property management companies, service engineers and estate agents.

Our technicians are not contractually allowed to retail Ovenu brand products. They do, however, market environmentally friendly oven liners, cleaning cloths and sponges. These items are totally chemical-free and work with just water.

All our Ovenu technicians carry replacement lamps, universal seals and a good selection of extractor hood filters. If we don’t have what you need on the van, simply ask your operator if he/she can source the parts you are looking for.

Despite common belief, AGA ovens are not self-cleaning appliances. Although the consistent heat of an AGA does go some way to carbonising any spillages that might occur whilst cooking, at some point you will need to give your oven a thorough deep clean. Traditional oven cleaning chemicals should be avoided as they will damage the Vitreous Enamel surface of the AGA. Find out more about how our AGA cleaning services can help keep your appliance in good condition.

Oven valeting offers greater value in comparison to standard oven cleaning. Oven valeting will leave the oven spotless on the first visit, whereas oven cleaning won’t reach the same standard. This may mean that your oven will need ‘cleaning’ twice or even three times to get somewhere near the standard that Ovenu achieves the first time. So although the fee for perfection will be higher, your oven won’t need a second or third treatment so quickly. This, in turn, means that oven valeting will actually cost less in the medium to long term.

As oven cleaning experts, we know that every part of your oven is susceptible to dirt and grease. The best way to tackle an oven tray that is mired in grease or burnt-on filth is to use generous amounts of washing-up liquid and boiling water. Make sure to soak your tray for at least an hour before you tackle the scum with a scourer (use a soft sponge or cloth with non-stick surfaces). Read our complete guide on how to clean oven trays.

Baked on grease can be cleaned off your oven by using a number of common household items, however, these aren’t always practical methods to employ when large swathes of the oven need cleaning. Hire a professional oven cleaner to clean all trouble spots and valet the rest of the appliance as well.

Getting burnt stuff off the bottom of your oven can be particularly difficult, especially when the food has been left to bake onto the surface over a long period of time. For small patches, a soak comprised of vinegar and baking soda can shift stubbornly burnt-on food. However, when ovens haven’t been cleaned for longer than a few months, seeking professional assistance is often the only way to properly clean the bottom of your oven.

Keeping the bottom of your oven clean is simple enough when it has been recently cleaned. Keep vigilant when cooking foods that have a propensity to drip or leak, and use a baking tray to catch any food that might fall down. If some food happens to drop onto the bottom of your oven, then make sure to wipe it off as soon as the oven has cooled enough to touch.

A professional oven cleaner has the skills and experience to dismantle all types of oven so that each component can be cleaned individually. They’ll also have access to the equipment and oven cleaning products to be able to efficiently clean the components that can’t be removed so that the appliance can be returned to near showroom condition.

You’ll be able to use your oven straight away after it’s been cleaned by one of our technicians. All Ovenu operators use our patented cleaning products which are free of caustic soda, so you can feel confident getting back to your cooking.

We pride ourselves on providing our customers with bespoke pricing meaning you will only ever pay a fair price for our services. To determine what we will charge, we consider elements such as the size of your oven, how many other items you’d like us to clean and the current state of those items. Find out more by reading our Pricing Policy.

How often your oven will need cleaning will depend on how often the oven is used and what is cooked in it. An oven that is regularly used to cook fatty meats will need more regular visits than an oven that is perhaps used once a week to warm through ‘ready meals’. Many clients use the Ovenu service twice a year but this is by no means ‘standard’. We will be there when you need us again and we will write to you once or twice a year to remind you of the date of our last visit. Your Ovenu technician will give you quality advice about repeat visits when at your premises. Please remember that the Ovenu process will get the job done properly the first time, so a repeat ‘oven cleaning’ visit in the next week or two won’t be needed.

Keeping your induction hob clean is a relatively simple task. You can help keep your hobs in good nick by avoiding dragging pans over the surface. Wiping down the glass surface after each use is also a good idea if you want to avoid accumulating grime and dirt on there. However, if you find that you’re contending with a lot of build-up then hot soapy water and a cloth will be able to get the job done in most cases.